OOVY DELIVERIES

OOVY is committed to providing exceptional customer service and quality products.  We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Items that appear ‘out of stock’ will not be restocked as we do not restock collections. Standard delivery time frames are between 2-21 business days depending on your country; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a credit or a full refund.

AUSTRALIAN DELIVERIES

FREE DELIVERY AUSTRALIA WIDE on all orders over $150!

$7.95 FLAT RATE AUSTRALIA WIDE
(Authority To Leave: 2- 5 business days)

$10.95 FLAT RATE AUSTRALIA WIDE
(Signature On Delivery & P O Boxes: 2- 5 business days)

$14.55 EXPRESS AUSTRALIA WIDE
( Australia Post: 1- 2 business days)

Authority To Leave: Free shipping and Deliveries 500g or less will be automatically sent as ATL ( Authority To Leave – unless you have made a note not to leave parcel at door in your notes). If a courier belives it’s unsafe to leave, they will take it to a collection point for you to pick up.
*Please note there is no insurance for missing parcels that go missing once delivered. Ensure you follow your tracking email, parcels that have not been collected from ‘Collection Points’ will be returned back to us after day 5. If you have not collected your parcel in time, you will need to repay for postage to be resent. Once a parcel has been shipped, we do not have any control of postal companies, is is up to the customer to use there tracking number to contact the shipping company if any issues.

Signature On Delivery Request: If your package is not signed for upon delivery, it will be taken to your local newsagency/local collection pick up location. You will receive an email with your parcels unique tracking number. (Sometimes, these go to your junk box so please check). We take no responsibility for your parcel once you receive your tracking number.

PO Boxes or Parcel Collect: Please select PO Box or Parcel Collect Shipping for this to go with Australia Post. We do not send international packages to PO Boxes, please provide a residential address.

Express Post: We process orders fast within 24 hrs, but express is sent out same day. Australia generally ship these within 24 hrs depending on location.
If you prefer not to use courier service, Express Post is a good option.

TRACKING:
Please use your tracking number on the Australia Post http://austpost.com.au or Sendle website http://www.sendle.com to track your order. We are currently testing out Shippit and Starshipit at the moment. So your parcel may also be send via these companies. Ensure you chcek your email for tracking.

It is up to the customer to contact Sendle or Australia Post if you are having any issues.
If you would prefer to have insurance, please contact us via email [email protected] to arrange before we send out your package.

INTERNATIONAL DELIVERIES

$15.00 FLAT RATE NZ (estimated of 3 – 14 business days)

$19.95 ( 1-3 items) INTERNATIONAL (estimated of 7- 21 business days)
$29.95 ( 4-5 items) INTERNATIONAL (estimated of 7- 21 business days)
$39.95 ( 6+ items) INTERNATIONAL (estimated of 7- 21 business days)

FLAT RATE PRICING: Selecting only 1- 3 items Flat rate international Shipping when you have order more than three, will result in delays in shipment and we will email you to pay the additional fees for delivery. Parcels over 6 items generally cost us $48 – $126 but we only charge a flat rate of $39.95.

Over 2kg: If you are ordering international large quantities over 2kg, shipping fees will be charged. Orders over 2kg use DHL Standard Mail. An invoice will be sent separately.

Tracking: International orders are sent via DHL Global Mail or Sendle. Once your package has been posted you will be emailed a unique tracking number. A signature will be required on delivery. If your package is not signed for upon delivery it will be taken to your local post office for collection.

TRACK YOUR ORDER:
Please use your tracking number on the DHL website http://webtrack.dhlglobalmail.com/ or Sendle website http://www.sendle.com to track your order.

Delivery Address: Please ensure this address is correct prior to placing your order as it can not be changed after. *International orders cannot be sent to P O Boxes must be a residential address.

No Order Changes: Orders can not be changed once they are placed so please make sure color and size is correct.
International Customers: We are not responsible for any customs/VAT fees. If your parcel is returned to us because you have not paid fees, it is up to the customers to contact us and re-pay shipping costs for the parcel to be resent. Please note that your country tends to discard the package if not paid.

RETURNS & EXCHANGES

RETURNS POLICY

International Returns

All international sales are final. We do not accept returns for overseas purchases.

Sale Items

Items purchased on sale or discounted stock that we sell at a loss cannot be returned, refunded or exchanged.
It is up to the customer to check the size information in the description of a product before purchase. All our sizes are true to size unless specified in the description of a product to size up or down.

Change Of Mind

We do not offer refunds, exchanges or credit notes for ‘change-of-mind’ purchases. All sales are final, once an order is placed it cannot be changed.

Return Items

Non sale items that have not been worn, still in the original packaging with their labels intact may be exchanged for a store credit within 14 days of customer receipt date, if their is a defect or a size change needed only. Return shipping is the customers responsibility for size changes. Refunds on full priced items will be issued with a full refund minus delivery.

Exchanges/Size Changes

Sale items that are too small or fit too big cannot be exchanged for a store credit. Non sale items can be exchanged for another size.
Please ensure you read the Size Guide and the product description of the item you purchase to ensure the recommended size for that age group. All items are true to size unless stated in the description /size guide.

Ensure you measure your child as per our size guide on the website. However if you need to exchange for another size we will endeavor to do so, although this is subject to availability. The return shipping is the customers responsibility. You will be issued with a credit note to repurchase the item on our website and a shipping fee will be required again. Please note We cannot guarantee another size or item exchange you want is available within our systems inventory.

Defect Item

From time to time, we may miss a defect. Although we have a QC team check each item, sometimes an item may slip through the cracks. If you have purchased an item you believe has a defect, depending on availability we can send you a replacement, refund or issue a refund for alterations. Please contact [email protected] with your order number and photos within 14 days of order purchase.
We have to report any defects to our manufacturers and QC team, therefore details must be accurate and items will need to be shipped back. The item must remain with tags on and inside the polybag and not be worn or washed.

Sometimes we receive emails of customers with defects when the item hasn’t been purchased from us, but from a company selling fake OOVY products, that are not the same fit or quality. If you do not have an OOVY order number or have not purchased from this website, you will need to contact the store you purchased from and abide by their terms and conditions. We cannot issue returns or refunds if you have not purchased from us directly.

We offer a 3 month warranty against defects on all products, this starts from the date your order was purchased. This warranty is void if the item is improperly used, or you do not follow the wash instructions listed on the garment care tag/customer care page.

HOW TO RETURN ITEMS:

1. Email [email protected] to see if your eligible for a return.
2. Complete & print the Returns Form and include in parcel.

DOWNLOAD RETURNS FORM

3. Pre-pay Return Shipping

PAY RETURN SHIPPING

4. Post off your parcel to:
OOVY Pty Ltd
Returns Dept.
P O Box 2060
Clovelly NSW 2034

To return OOVY products, items must be:

  • -A non-sale item
  • – In salable condition
  • – In the original poly bag packaging with all tags, labels & hygienic protectors still intact
  • – Have not been worn, damaged or washed
  • – Are accompanied by a valid proof of purchase include invoice number on the printed returns form within 14 days of date of purchase
  • – Return shipping to OOVY must be via a traceable method and prepaid to ensure safe and documented delivery.

Please ensure you read our Terms & Conditions. Once you proceed with the purchase order you have agreed to these terms that you have checked on checked and these are final.