OOVY is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Items that appear ‘out of stock’ will not be restocked as we do not restock collections. Standard delivery time frames are between 2-21 business days depending on your country; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a credit or a full refund.
FREE DELIVERY within Australia on all orders over $150!
$9.95 FLAT RATE AUSTRALIA WIDE
$13.95 EXPRESS AUSTRALIA WIDE
Below 500g – EXPRESS POST- (1-2 business days ) / REGISTERED POST VIA Australia Post (2 – 5 business days)
Over 500g – Signature on delivery with tracking via Sendle.com – (estimated 1-7 business days) *No PO Boxes.
Deliveries 500g or less will be ATL ( Authority To Leave – unless you have made a note not to leave parcel at door in your notes).
A signature will be required on delivery for parcels over 500g, if your package is not signed for upon delivery, it will be taken to your local post office for collection. You will receive an email with your parcels unique tracking number. (Sometimes, these go to your junk box so please check). We take no responsibility for your parcel once you receive your tracking number.
(If you require no signature on delivery and want it left at your door please ensure you write this in the note section.
It is up to the customer to contact Sendle or Australia Post if you are having any issues.
If you would prefer to have insurance, please contact us via email firstname.lastname@example.org to arrange before we send out your package.
$15.00 FLAT RATE NZ (estimated of 3- 14 business days)
$20.00 FLAT RATE INTERNATIONAL (estimated of 7- 21 business days)
International orders are sent via DHL Global Mail. Once your package has been posted you will be emailed a unique tracking number. A signature will be required on delivery. If your package is not signed for upon delivery it will be taken to your local post office for collection.
If you are ordering international large quantities over 2kg, shipping fees will be charged. Orders over 2kg use DHL Standard Mail. An invoice will be sent separately.
Please use your tracking number on the DHL website http://webtrack.dhlglobalmail.com/ to track your order.
Please ensure this address is correct prior to placing your order as it can not be changed after. Orders can not be changed once they are placed so please make sure color and size is correct.
International Customers: we are not responsible for any customs/VAT fees. If your parcel is returned to us because you have not paid fees, it is up to the customers to contact us and re-pay shipping costs for the parcel to be resent. Please note that your country tends to discard the package if not paid.
RETURNS & EXCHANGES
All international sales are final. We do not accept returns for overseas purchases.
Items purchased on sale or discounted stock cannot be returned, refunded or exchanged. If these are returned, they will be sent back at customers expense.
Change Of Mind
We do not offer refunds, exchanges or credit notes for ‘change-of-mind’ purchases.
Non sale items that have not been worn, still in the original packaging with their labels intact may be exchanged for a store credit within 14 days of customer receipt date, if their is a defect or a size change needed only. Return shipping is the customers responsibility for size changes. Refunds on full priced items will be issued with a full refund minus delivery.
Sale items that are too small or fit too big can be exchanged for a store credit only.
Please ensure you read the Size Guide and the product description of the item you purchase to ensure the recommended size for that age group. All items are true to size unless stated in the description /size guide. We recommended not going up a size or it will be too big.
Ensure you measure your child as per our size guide on the website. However if you need to exchange for another size we will endeavor to do so, although this is subject to availability. The return shipping is the customers responsibility. You will be issued with a credit note to repurchase the item on our website and a shipping fee will be required again. Please note We cannot guarantee another size or item exchange you want is available within our systems inventory.
How To Return Items
Please email email@example.com prior to sending your returns form, so they are aware its coming. You should expect to receive your refund or credit note within 5 business days from the date we receive your returned package.
To return OOVY products, items must be:
- – In salable condition
- – Are in the original poly bag packaging with all tags, labels & hygienic protectors still intact
- – Have not be worn, damaged or washed
- – Are accompanied by a valid proof of purchase include invoice number and returned within 30 days of date of purchase
- – Return shipping to OOVY must be via a traceable method and prepaid to ensure safe and documented delivery.
Download our OOVY Returns Request Form >
Please ensure you read our Terms & Conditions. Once you proceed with the purchase order you have agreed to these terms that you have checked on checked and these are final.