OOVY is committed to providing exceptional customer service and quality products. All our orders are processed and shipped within 24 hrs.
CUT OFF DATES
by 2nd Dec – United States & Rest of the World
by 3rd Dec – WA, Far North Qld & remote areas
by 14th Dec – Interstate & NSW regional areas
by 15th Dec – New Zealand
by 17th Dec – Same state (NSW) metro areas
by 9am Mon 21st Dec – AU EXPRESS ONLY
We offer FREE SHIPPING on all Australian orders over $150!
(*Excludes sale periods)
$11 STANDARD FLAT RATE AUSTRALIA WIDE
Courier Service: 2 – 5 business days
Aust. Post : 3 – 10 business days
Express Post: 1 – 2 business days
During these times we will use door to door courier service with Authority To Leave and Aust. Post (slower at this time) for out of area.
Tracking: An email will be sent once your order has been posted with tracking. Please use your tracking number on the Australia Post http://austpost.com.au or Sendle website http://www.sendle.com to track your order.
If you have not received your confirmation or tracking email, please either check your junk folder, if not there it is likely you incorrectly spelled your email address or used a different email to your paypal account. This emails are automatic and always sent.
Sendle will cover the cost of parcels deemed lost by Sendle up to the value of $100 only excluding shipping. If a parcel is delivered and stolen this is not covered by insurance. Due to covid all parcels are delivered ‘Authority To Leave’, Please do not order if you cant have it left or get it delivered to your post office box through Aust Post. Incorrect addresses are send back to us, and will require additional fees to send again to correct address.
Australia Post only cover lost parcels to the value of $50.
If you would prefer to have insurance added to your parcel, please contact us via email [email protected] to arrange before an order is placed or within 1 hours of placing an order.
If your parcel is taking longer than expected, please follow your tracking and contact the correct company [email protected] or https://helpandsupport.auspost.com.au/s/missing-or-lost-item
We can help you as best we can, but as we are not a shipping company, it would take us longer to get answers than going directly to the company. Please contact us if you need help following up.
We are still shipping world wide during these unusual times although slight delays with restricted flights, so it’s taking a little longer than normal!
INTERNATIONAL BY WEIGHT
New Zealand – Estimated of 3 – 14 business days
World Wide – Estimated 7- 21 business days for delivery
1-2 items – 500g / 3-4 items – 1kg / 5-6 items – 1.5kg / 7+ items – under 2kg
FLAT RATE PRICING: Please select the correct number of items purchase as we ship by weight.
Tracking: International orders are sent via DHL Global Mail / Sendle. Once your package has been posted you will be emailed a unique tracking number. Please use your tracking number on the DHL website http://webtrack.dhlglobalmail.com/ or Sendle website http://www.sendle.com to track your order.
2kg Limit: During COVID-19 we are restricted to only allow shipping under 2kg at this time for international deliveries. We have the right to cancel orders over the 2kg, unless customers are willing to separate the delivery and pay additional charges.
All customs, VAT taxes, duties and charges are the responsibility of the customer. P O Boxes are not accepted for international deliveries.
RETURNS & EXCHANGES
Please ensure you read the size charts, product description. If you are unsure on sizing we can guide you on the live chat, Instagram DM or via email before purchase.
Any areas in lockdown and including VIC will not be able to return items. If you are eligible for a return, we will extend returns for 60 days from order date if lockdown reopens. You can check your postcode here https://covidlive.com.au/vic/postcode
30 DAY RETURNS from date of purchase.
Please email [email protected] if you have a return. All original tags are attached and item(s) are in brand new condition, unworn and unwashed. Returns receive a OOVY online store credit only. Return shipping is the customers responsibility for returns.
HOW TO RETURN ITEMS:
1. First email [email protected]
2. Print the Returns Form and include in parcel
3. Check items have not been worn, altered and/or washed and is in pristine condition so that it can be re-sold and original labels and swing tags are attached to garment before posting.
3. Post to:
OOVY Pty Ltd
Attn: Returns Dept.
P O Box 2060
Clovelly NSW 2031
4. Email [email protected]
SUBJECT: Return Order number #…………
Just to let you know a return is on it’s way for order number #………….. Return was posted on ../../2020.
tracking is via ………..(Australia Post), and tracking number is:…………….. look forward to our store credit to repurchase.
All international orders are final. We do not accept returns for overseas purchases.
No Return or exchanges on sale items.
Change Of Mind
We do not offer refunds, exchanges or credit notes for ‘change-of-mind’ purchases.
Please contact [email protected] with your order number and photos within 14 days of order purchase. We have to report any defects to our manufacturers and QC team, therefore details must be accurate and items will need to be shipped back. The item must remain with tags on, not be worn or washed.
PayPal charge a 2.9% fee for returns. If you require a refund for a return you have paid via PayPal this fee will also be deducted from your refund.
Sale Item Returns
Sales items are final. Returning an item that was on sale without contacting us and expecting a refund will incur a $20 transaction fee per item for the time staff spend on emails, postal service, new polybag costs, re-ironing item and re-adding item to website inventory. As sale items do not cover these costs.DOWNLOAD RETURNS FORM