OOVY is committed to providing exceptional customer service and quality products. We want you to be happy with your purchase, Please read our returns policy and conditions to ensure you are eligible to return your purchase and receive a store credit.
PLEASE NOTE: The normal shipping rates below do not currently apply. With the unusual circumstances of COVID-19 shipping may take a few days longer than normal. We have only one option for shipping as ‘Authority To Leave’. If this does not suit your circumstances, please do not order at this time as orders cannot be cancelled or amended during peak times.
We will not have FREE SHIPPING over $150, due to higher rates in shipping services at this time.
All parcels are a flatrate of $11.00 Australia wide.
FREE DELIVERY AUSTRALIA WIDE on all orders over $150!
$8.95 FLAT RATE AUSTRALIA WIDE
(Authority To Leave: 2- 5 business days)
$10.95 FLAT RATE AUSTRALIA WIDE
(Signature On Delivery: 2- 5 business days)
$10.95 FLAT RATE AUSTRALIA WIDE
(Aust. Post – P O Boxes/Locked Bags/ Parcel Lockers: 2- 5 business days)
$14.80 EXPRESS AUSTRALIA WIDE
( Australia Post: 1- 2 business days)
Authority To Leave: Free shipping and Deliveries 500g or less will be automatically sent as ATL ( Authority To Leave – unless you have made a note not to leave parcel at door in your notes). If a courier belives it’s unsafe to leave, they will take it to a collection point for you to pick up.
*Please note there is no insurance for missing parcels that go missing once delivered. Ensure you follow your tracking email, parcels that have not been collected from ‘Collection Points’ will be returned back to us after day 5. If you have not collected your parcel in time, you will need to repay for postage to be resent. Once a parcel has been shipped, we do not have any control of postal companies, is is up to the customer to use there tracking number to contact the shipping company if any issues.
Signature On Delivery Request: If your package is not signed for upon delivery, it will be taken to your local newsagency/local collection pick up location. You will receive an email with your parcels unique tracking number. (Sometimes, these go to your junk box so please check). We take no responsibility for your parcel once you receive your tracking number.
PO Boxes / Locked Bag / Parcel Lockers: Please select Australia Post for these options. We do not send international packages to PO Boxes, please provide a residential address.
Express Post: We process orders fast within 24 hrs, but express is sent out same day. Australia generally ship these within 24 hrs depending on location.
If you prefer not to use courier service, Express Post is a good option.
Please use your tracking number on the Australia Post http://austpost.com.au or Sendle website http://www.sendle.com to track your order. We are currently testing out Shippit and Starshipit at the moment. So your parcel may also be send via these companies. Ensure you chcek your email for tracking.
It is up to the customer to contact Sendle or Australia Post if you are having any issues.
If you would prefer to have insurance, please contact us via email [email protected] to arrange before we send out your package.
Currently our borders in Australia are closed for international shipping and can only ship within Australia at this time.
$15.00 FLAT RATE NZ (estimated of 3 – 14 business days)
$19.95 ( 1-3 items) INTERNATIONAL (estimated of 7- 21 business days)
$29.95 ( 4-5 items) INTERNATIONAL (estimated of 7- 21 business days)
$39.95 ( 6+ items) INTERNATIONAL (estimated of 7- 21 business days)
FLAT RATE PRICING: Selecting only 1- 3 items Flat rate international Shipping when you have order more than three, will result in delays in shipment and we will email you to pay the additional fees for delivery. Parcels over 6 items generally cost us $48 – $126 but we only charge a flat rate of $39.95.
Over 2kg: If you are ordering international large quantities over 2kg, shipping fees will be charged. Orders over 2kg use DHL Standard Mail. An invoice will be sent separately.
Tracking: International orders are sent via DHL Global Mail or Sendle. Once your package has been posted you will be emailed a unique tracking number. A signature will be required on delivery. If your package is not signed for upon delivery it will be taken to your local post office for collection.
Delivery Address: Please ensure this address is correct prior to placing your order as it can not be changed after. *International orders cannot be sent to P O Boxes must be a residential address.
No Order Changes: Orders can not be changed once they are placed so please make sure color and size is correct.
International Customers: We are not responsible for any customs/VAT fees. If your parcel is returned to us because you have not paid fees, it is up to the customers to contact us and re-pay shipping costs for the parcel to be resent. Please note that your country tends to discard the package if not paid.
RETURNS & EXCHANGES
Please note: The usual return policy does not apply at this time. Sale items are non refundable or exchangeable. We cannot do any returns at this time as we will not have access to the post office services which maybe for months due to COVID-19.
Please ensure you read the size charts, product description. If you are unsure on sizing we can guide you on the live chat or via email.
Wrong Size / Incorrect Fit
14 DAY RETURNS from date of purchase.
All original tags are attached and item(s) are in brand new condition, unworn and unwashed.
Returns receive a OOVY online store credit.
Please note were unable to facilitate exchanges due to frequent changes in stock levels/product selling out. If you require a different size, colour or alternative item(s), we suggest you return your original order and repurchase the item/size you want to exchange for once you received the store credit.
We cannot hold items for exchange while we wait for your item to be returned.
Return shipping is the customers responsibility for returns. Refunds on full priced items will be issued with a full refund minus delivery.
Please note that PayPal payments, do not offer free returns and charge a % fee. See PayPal terms and conditions for more details.
HOW TO RETURN ITEMS:
1. Print the Returns Form and include in parcel
2. Check items have not been worn, altered and/or washed and is in pristine condition so that it can be re-sold and original labels and swing tags are attached to garment before posting.
3. Post to:
OOVY Pty Ltd
Attn: Returns Dept.
P O Box 2060
Clovelly NSW 2031
4. Email [email protected]
SUBJECT: Return Order number #…………
Just to let you know a return is on it’s way for order number #………….. Return was posted on ../../2020.
tracking is via ………..(Australia Post), and tracking number is:…………….. look forward to our store credit to repurchase.
All international orders are final. We do not accept returns for overseas purchases.
No Return on sale items.
Change Of Mind
We do not offer refunds, exchanges or credit notes for ‘change-of-mind’ purchases.
From time to time, we may miss a defect. Although we have a QC team check each item, sometimes an item may slip through the cracks. If you have purchased an item you believe has a defect, depending on availability we can send you a replacement, refund or issue a refund for alterations. Please contact [email protected] with your order number and photos within 14 days of order purchase.
We have to report any defects to our manufacturers and QC team, therefore details must be accurate and items will need to be shipped back. The item must remain with tags on, not be worn or washed.
Sometimes we receive emails of customers with defects when the item hasn’t been purchased from us, but from a company selling fake OOVY products, that are not the same fit or quality. If you do not have an OOVY order number or have not purchased from this website, you will need to contact the store you purchased from and abide by their terms and conditions. We cannot issue returns or refunds if you have not purchased from us directly.
We offer a 3 month warranty against defects on all products, this starts from the date your order was purchased. This warranty is void if the item is improperly used, or you do not follow the wash instructions listed on the garment care tag/customer care page.DOWNLOAD RETURNS FORM