We Have Reopened International Orders
INTERNATIONAL SHIPPING
Due to the effects of border closures around the world, we had temporarily
suspended international shipping services until further notice. Some countries are still either taking long shipping times and some still closed, but this changes daily as things start to reopen in Australia with less cases of COVID-19. As of 23rd April we are reopening international ordering.
COVID-19 has affected OOVY, like many small businesses we were
unable to receive our AW20 collection due to port closure in China.
We thank you for your support during this time.
YOUR SAFETY IS OUR PRIORITY
We are practicing safe hygiene, and disinfection strategies in our warehouse. All orders are packed in our warehouse using face masks and gloves for safety.
Please also know that the existing products on our website are all safe and were sent to us prior to Oct 19 and no items have come from China this year. During this time all orders will be ‘Authority to Leave’ in order to reduce the contact necessary between customer and driver during COVID-19. If you require other postal services, please do not order at this time till things calm down and lockdown is over.
NO RETURNS / NO AUST POST SERVICES
During this lock-down we will not be going to the post office ( Our couriers pick up from our warehouse), we will not be accepting any returns for refunds, credit notes or exchanges at this time.
Please ensure you check the size charts, description or ask questions on our new live chat prior to purchase or email us at info@oovy.com .au
We apologise for any inconvenience and we thank you for your support during this time.
NEW MYSTERY SETS
NEW SEASON
LIVE 1st AUGUST 2020
Our new ‘Back To Nature’ Collection arrives August 2020. Our new collection will be exclusively stocked only online within Australia at OOVY.COM.AU and we will not be stocking stockists online or retail stores. We want to improve the fashion industry with exclusive pieces not available anywhere else with less waste. Sustainability is our priority and we are committed to moving further to reduce our footprint on mother earth. Remaining exclusive also means we have complete control over the governments health guidelines for COVID-19 and comply with health regulations within our warehouse.
All parcels are picked up from our door with no contact and left on your doorstep ATL with no contact via courier service within Australia Only. No Post Office services at this time. International ordering is back open.
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